Our returns and refunds policy

At The Cutesy Club, we want you to be absolutely delighted with your adorable purchases. We understand that sometimes things don't quite work out, so we've made our returns and refunds process as simple and clear as possible. Here’s what you need to know about returning or exchanging items from our club.

Frequently asked questions about returns

We've gathered the most common questions about returns and refunds to ensure you have all the information you need. Our goal is to make your experience with The Cutesy Club as joyful and stress-free as possible, even if you need to send something back.

What's your policy if someone wants to return or exchange a gift they received from The Cutesy Club?
At The Cutesy Club, we want you to love your purchase. If you're not completely satisfied, you can contact us within 14 days of receiving your order to request a return. Items must be unused and in their original condition, and returned in their original packaging where possible.

How long do customers have to return items if they change their mind or need a different size?
If you change your mind, you can request a return within 14 days of receiving your order. Items must be unused, in their original condition and, where possible, returned in their original packaging. Please contact us before returning any item so we can assist you with the process.

What should customers do if their lovely Cutesy Club items arrive damaged or not quite right?
If your item arrives damaged or you receive the wrong product, please email info@thecutesyclub.co.uk with your order number and clear photos of the item within 48 hours of delivery. We'll work with you to resolve the issue as quickly as possible.

Once an item is returned, how does The Cutesy Club handle the refund or exchange, and how long does it usually take?
Once we receive and inspect your returned item, we'll let you know if your refund has been approved. If approved, your refund will be processed through your original payment method using our secure payment provider. The time it takes for the refund to appear depends on your bank or payment provider. If you requested an exchange, we'll dispatch your replacement as soon as possible.

Need further assistance?

If you have any further questions about returns, refunds, or anything else, please don't hesitate to reach out to our friendly team. We're always here to help you with a smile!